TERMS AND CONDITONS
The "orthosmile.eu" website is an online store for the sale of products and services via Internet (hereinafter referred to as "online store" or "website") created and operated by the company under the distinctive name "ORTHOSMILE", and legally represented, with VAT number 998656095, Tax Authority KIFISIAS and electronic contact address info (at) orthosmile(dot) eu
The following terms and conditions will apply to the use of the online store with the trademark "ORTHOSMILE" located at the online address www.orthosmile.eu Every user who enters and transacts or uses the services of the online store (hereinafter referred to as abbreviated as "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or ordering and selling products and services) is deemed to consent and unconditionally accept the following conditions set forth here, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.
GENERAL TERMS
Terms of use
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.
Information & Products Provided
The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.
Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store but informs the interested customer on the basis of the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in such a case bears no further responsibility. The online store provides the content (e.g. information, names, photos, illustrations), products and services available through the website "exactly as they are". Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.
Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of COMPANY or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the trademark “ORTHOSMILE” or the products or services of the COMPANY or third parties, are the property of COMPANY or third parties respectively, protected by relevant trademark laws. Their use in the online store does not in any way grant permission or right to use them by third parties.
User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics.
He is obliged not to use the online store with the “ORTHOSMILE” trademark for:
post, email or otherwise transmit any content that is unlawful for any reason, causes unlawful offense and harm to COMPANY or any third party or invades the confidentiality or privacy of any person's information
sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc.
post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements)
post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party
upload, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or tamper with the operation of any software or computer hardware
intentional or unintentional violation of applicable laws or regulations
harassing third parties in any way
collect or store personal data about other users;
Links to this website
The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of COMPANY and COMPANY is not responsible for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts their content.
Force majeure
The Company is not responsible for delays in performance (including delivery) due to circumstances beyond the Company's fault or due to force majeure and therefore the Company is entitled to an extension of time for performance. Examples include strikes, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.
Price policy
The COMPANY's online store reserves the right to change prices without prior notice to the customer.
Right of Withdrawal due to regret – Return of Products
The buyer reserves the right to return the products purchased from our online store, free of charge and without having to inform us of the reason for the return. The return should be made within a period of fourteen (14) calendar days from the date of receipt of the products in accordance with article 5 par. 10 of Law 2251/94.
In this case, the buyer is fully responsible for the amount of transportation for the return of the products and only this.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.
Otherwise, the return will not be accepted.
In case you choose to return your products, you can contact us so that we can send you the completed form for the return.
Your refund is made exclusively by crediting the bank account that you will notify us through the form and is made within 30 days from the date we receive the products.
Privacy Policy
PERSONAL DATA PROTECTION POLICY
The COMPANY recognizes the importance of the security of Personal Data, as well as electronic transactions, and has taken all the necessary measures, with the most modern and advanced methods, to ensure the maximum possible security. All information, which is related to the personal data of the users, is ensured as confidential in compliance with the current legislation for the protection of personal data. The security of the COMPANY's Online Store is achieved by the following methods:
Customer ID:
The codes used to identify the user/customer are two: the Login Code (Username) and the Personal Secret Security Code (Password), which every time they are registered provide them access with absolute security to their personal information. He is given the possibility to change his Personal Secret Security Code (password) as often as he wishes. The only person who has access to his details is himself through the above codes and is solely responsible for maintaining his secrecy from third parties. In the event of its loss or leakage, the COMPANY must be notified immediately, otherwise it is not responsible for the use of the secret code by an unauthorized person. The online store of the COMPANY in no way discloses or makes public the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and stored with absolute security.
Ensuring the Privacy of the Transfer of Your Personal Data:
To ensure the privacy of data transfer, all transactions involving payments are carried out through the most secure banking systems.
Username & Password:
To enter the COMPANY's online store, the user uses two codes, the Login Code (Username) and the Personal Secret Security Code (Password). The COMPANY's online store enables the user to change the Personal Secret Security Code (password) as often as desired and the COMPANY recommends, for security reasons, that users change the password at regular intervals and avoid using the same passwords.
Personal Data – Privacy of Transactions:
The details of the users (name, occupation, e-mail address, residential address, landline phone, mobile phone, etc.) and the transactions of the users of the online store are considered confidential, as in the usual transactions in a commercial store. The users, when providing their details in the context of their transactions, as with this one, will be informed by the COMPANY and consent and accept the imminent processing of these personal data, for the needs of the smooth transaction between the parties, as well also the transmission of these data to recipients who will be specifically identified and are the company's employees in the context of the processing of the drawn up contract. Also, the existence of the right of access and the right of opposition of articles 12 and 13 of Law 2472/1997 is hereby notified. It is ensured that only authorized employees have access to transaction information and only when necessary, e.g. to process orders.
Otherwise, the COMPANY undertakes not to disclose the details of customers and their transactions, unless it has a written authorization from them, or this is required by a court decision or a decision of another public authority. The personal data declared in the online store with the trademark "ORTHOSMILE" is used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship. All documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the COMPANY. The customer can access them if they wish.
Privacy Statement
Update on the Processing of Personal Data
We would also like to assure you that at COMPANY we do not collect data about minors under the age of 16.
For any matter regarding the processing of personal data contact the personal data department at the email: info@orthosmile.eu
What is the purpose of processing and how we use your personal data
We use your data in various ways which differ depending on the processing.
There are cases where the BUSINESS will not be able to take action if it does not have certain Personal Data, such as your Personal Data required in the processing and fulfillment of your orders so that they can be delivered by the carrier to you.
Accordingly there are cases where your personal data will need to be processed in order for you to be able to use your card (credit or debit) through our third party partner.
Purposes of processing your personal data are:
(a) the provision of the services you entrust to us and wish to receive from us.
Specifically:
Execution of your orders
In order to fulfill your orders and be able to support you after the sale, we need some necessary information such as:
first and last name and additionally for the companies VAT number, Tax Authority and Activity / Profession so that the employee knows where he should deliver
the billing and/or delivery address to deliver at your location
landline number so that we can contact you regarding your order
the landline number and the mobile number for information about the order or sending sms about the delivery
your e-mail address (email), so that you receive updates regarding the progress of your order
All of the above is necessary for the prevention and detection of fraud against you and against our company.
(b) Upon your consent and as long as you have granted us, either when creating a member account, or when you subscribe to our newsletters and personalized communication, your necessary information as the case may be, the following possibilities are also provided:
Subscription to newsletters, sending updates and offers:
To subscribe to newsletters, to send information and offers, you must provide us with your email address.
With your registration and corresponding consent, you will be able to enjoy all our updates and offers that we send via e-mails and text messages or Instant messaging through relevant services (for example with SMS, Viber, Push Notifications etc.).
Create a member account:
To create a Member Account you will need to provide us with your email address and set your own personal passwords
What are the legitimate reasons for processing your personal data?
We only process the personal data you provide us when we have a legitimate reason to do so.
Legitimate reasons for processing your personal data are:
(a) the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for after-sales support, to contact you about your orders and generally where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce terms and conditions.
(b) safeguarding and protecting our legitimate interests, both yours and ours.
(c) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
(d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to newsletters, receive updates on products, services, offers, participate in satisfaction surveys, send you personalized updates, etc. ENTERPRISE, as well as third-party cooperating companies, which process personal data in accordance with the applicable framework.
Storage Period
Your personal data is only stored for as long as is necessary for the above purposes, as detailed, or for as long as may be necessary from a legal obligation (e.g. tax legislation).
Are minors and children allowed to use our website?
If you are under 16 years of age, you may use our website only with the participation and approval of a parent or guardian.
Where we transmit the data
The COMPANY transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically:
The data is only transferred to companies cooperating with the COMPANY that provide services for the purpose of sending advertising material and personalized offers. Also, this data is transmitted to companies cooperating with the COMPANY for the purpose of evaluating the quality of service provision and evaluating our products & services.
Also for the purpose of better service and maximum security, your data is transmitted to third parties for the execution / processing of credit card orders.
Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies that have been assigned the execution of part of the contract, such as transport companies.
What are your rights in relation to your personal data?
Every customer whose data is processed by the COMPANY enjoys the following rights:
Access right:
You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information about its processing.
Right of rectification:
You have the right to review, correct, update or modify your personal data by contacting us.
Right to erasure:
You have the right to request the erasure of your personal data when we process it based on your consent or in order to protect our legitimate interests. In all other cases (such as indicatively when there is a contract, an obligation to process personal data imposed by law, public interest), the said right is subject to specific limitations or does not exist depending on the case.
Right to restrict processing:
You have the right to request the restriction of the processing of your personal data in the following cases: (a) when the accuracy of the personal data is disputed and until verification is made, (b) when you object to the deletion of personal data and request the restriction of its use instead of deletion, ( c) when the personal data is not needed for the purposes of processing, but is nevertheless necessary for the establishment, exercise, support of legal claims, and (d) when you object to the processing and until it is verified that there are legitimate reasons that concern us and override the reasons for which you object to the processing.
Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, this is necessary for the purposes of legitimate interests pursued by us as controllers, as well as to processing for the purposes of direct marketing and consumer profiling.
Right to portability:
You have the right to receive your personal data free of charge in a form that will allow you to access it.
